Right of cancellation
Consumers whose contract declaration relates to a contract for the supply of goods shall be subject to the right of withdrawal, provided that the consumer is any natural person who enters into a legal transaction for purposes which can not be attributed predominantly to his commercial or self:
You have the right to revoke this contract within 14 days without giving reasons. The period of revocation shall be 14 days from the date on which you or a third party, who is not a carrier, you have or has taken possession of the goods. If you have ordered several goods in a uniform order, or if the delivery of the goods from several partial items or pieces begins the 14 day cancellation period, if you or a third party you commissioned the last goods from a uniform order or the last part or the last Have or have taken possession.
To exercise your right of revocation, you must provide us with a clear explanation, e.g. a letter sent by post to
You may also electronically fill and submit the sample cancellation form or other clear statement on our website. If you use this option, we will send you a confirmation of the receipt of such a revocation immediately (eg by e-mail). In order to maintain the revocation period, it is sufficient that the notification of the exercise of the right of revocation be sent before the end of the revocation period.
Consequences of revocation:
If you revoke this agreement, we will pay you all the payments we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) within a period of 14 days from the date on which the notification of your revocation of this contract has been received by us. For such repayment, we use the same payment you used in the original transaction, unless you have expressly agreed otherwise with you, in no case will you be charged for these repayment fees.
If we have not offered to collect the goods in the event of revocation, we can refuse the repayment until we have returned the goods or until they have proved that you have returned the goods, which is the earlier time.
If the collection is not agreed by us, you have to return the goods to us immediately or in any case at the latest within 14 days from the day on which you inform us about the revocation. The deadline is respected when you send the goods before the deadline of 14 days.
They bear the immediate cost of returning the goods.
In individual cases, we reserve the right to exempt you from the above-mentioned cost-containment obligations.
This will be communicated to you in good time, but at the latest before the conclusion of the chargeable order.
If the goods can not be returned by post, the cost of the return shall correspond to the delivery costs of a maximum of 49 Euro (Germany) and a maximum of 150 Euro (abroad) if the collection takes place by us.
If the goods can be returned by post, the cost of the return corresponds to the delivery of a maximum of 14.90 Euro (Germany) if the return is made by a package mark provided by us (Germany).
The costs for postpost returns from abroad are generally borne by you.
You must pay for a possible loss of value of the goods only if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.
Exclusion or premature termination of the right of revocation:
The right of revocation does not apply to contracts for the supply of goods which are not prefabricated and whose production is subject to an individual selection or provision by the consumer or which are clearly tailored to the personal needs of the consumer. The right of revocation expires early in the case of contracts for the delivery of sealed goods, which are not suitable for return for reasons of health or hygiene, if their seal has been removed after delivery, including in-ear headphones. The right of revocation expires prematurely in the case of contracts for the supply of sound or video recordings or computer software as well as prepaid subscriptions, IPTV receivers with TV offers, in a sealed package if the seal has been removed after the delivery or a prepaid subscription has been activated. The right of cancellation expires upon registration for example activation of Apple iPhone / Apple TV devices or other smartphones, since the registration is not necessary for an examination of the nature, characteristics and function, but it triggers the course of the manufacturing guarantee and leads to a value loss. The legislature foresees that the customer pointed out for the loss of value has to pay. The registration is not necessary for an examination of the quality, characteristics and functionality.
- Please avoid damage and contamination of the product. If possible, please return the goods to us in original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer own the original packaging, please provide adequate packaging to ensure adequate protection against transport damage.
- Please do not send the goods to us as unfree as possible.
- The estimate of the return costs i.H.v. 49,00 € refers to a return within Germany and 150,00 € abroad.
- Please note that the above items 1-2 are not a prerequisite for the effective exercise of the right of revocation.
End of revocation