Detailed warranty information and warranties can be found on this page.

Old batteries must not be disposed of as household waste. Owners of old appliances have to provide them with a separate collection of unsorted municipal waste. The law on placing on the market, take back and the environmentally sound disposal of electrical and electronic equipment (ElektroG), we have to inform private households about the handling of electrical and electronic equipment. Detailed information on the terms can be found on this page.

To revoke an order, please use our cancellation form. Please note the provisions on the right of withdrawal.

Fill out our return form and we will contact you. Please note the conditions and provisions for returns.

You can place your orders as part of our opening hours (Monday to Friday 9:00 am - 7:00 pm, Saturday 10:00 am - 4:00 pm, closed on Sundays and public holidays) at any time in our multimedia store in the Troisdorf-Spich shop (Junkersring 18,53844 Troisdorf) pick up yourself:

You can place your order online, by phone, via fax or by post. Explanations can be found on the ordering page.

Our system checks stock levels regularly and compares them automatically with the online shop. The indicated availability therefore corresponds in most cases to reality. Nevertheless, it can unfortunately occasionally come to short-term and unpredictable delays (weather, for example). In addition, as an online mail-order company, we depend on the delivery dates of the manufacturers and suppliers.

You are welcome to visit us in our multimedia store in Troisdorf-Spich (Junkersring 18, 53844 Troisdorf) (Mon - Fri: 9:00 am - 7:00 pm & Sat: 10:00 am - 4:00 pm), look at products on site and give advice to use our service staff:

Our service staff will gladly assist you via our service and order hotline 02241/88109 - 0 (Mon - Fri: 9:00 am - 1:00 pm & 2:00 pm - 7:00 pm) as well as on site in our shop in Troisdorf-Spich.

Fill in this form if your goods have been delivered defective (for example after a damage in transit). After submitting the form, you will receive a response within a very short time with the appropriate RMA number and further instructions.

Please write us a short mail with details of the customer number via the contact form.

Log in to your PayPal-Account. To request a refund for your return costs, go to the "activities" page, select the returned item and apply for the refund of the shipping costs.Fill in the form and submit the required shipping and proof of payment. PayPal then reviews your application.

You can visit us in our multimedia shop in Troisdorf-Spich from Monday to Friday between 09:00 and 18:00. We are closed on weekends and public holidays.

You can reach us over our service and order hotline 0 22 41 88 10 90 (Mon-Fri: 09:00 - 18:00) by phone, send us a fax to the number 02241 - 88109 - 19 or send us your inquiry about submit our contact form.

No, even though SatKing grew up with the distribution of satellite technology - since its foundation in December 2000, the company has developed into a successful online mail-order business, which distributes entertainment and computer electronics in addition to satellite technology.