FAQ - Frequently asked questions
On this page, you will find the answers to questions that customers ask us again and again. If your question is not listed, our service staff will gladly answer it. You can use our contact form or our service & order hotline 0 22 41 88 10 90 (Mon - Fri: 09.00 - 18.00). Our service staff is also happy to advise you on-site in our multimedia shop (opening hours: Monday - Friday: 09.00 - 18.00). Please also note our service center.
Account
The protection of your personal data is important to us. Of course, we observe the provisions of the Federal Data Protection Act (BDSG), the Telemedia Act (TMG) and other data protection regulations. You can find out more in our privacy policy.
Click on "My Account" at the top of the shop. You will be automatically redirected to the page where you can log in or register.
Log into your customer account with your e-mail address and your password. As soon as the registration is successful, you automatically end up in your user area. To change your personal data, click on "profile" in the left section:
