FAQ - Frequently asked questions
On this page, you will find the answers to questions that customers ask us again and again. If your question is not listed, our service staff will gladly answer it. You can use our contact form or our service & order hotline 0 22 41 88 10 90 (Mon - Fri: 09.00 - 18.00). Our service staff is also happy to advise you on-site in our multimedia shop (opening hours: Monday - Friday: 09.00 - 18.00). Please also note our service center.
Questions about orders
You can place your orders as part of our opening hours (Monday to Friday 9:00 am - 7:00 pm, Saturday 10:00 am - 4:00 pm, closed on Sundays and public holidays) at any time in our multimedia store in the Troisdorf-Spich shop (Junkersring 18,53844 Troisdorf) pick up yourself:
You are welcome to visit us in our multimedia store in Troisdorf-Spich (Junkersring 18, 53844 Troisdorf) (Mon - Fri: 9:00 am - 7:00 pm & Sat: 10:00 am - 4:00 pm), look at products on site and give advice to use our service staff:
Our service staff will gladly assist you via our service and order hotline 02241/88109 - 0 (Mon - Fri: 9:00 am - 1:00 pm & 2:00 pm - 7:00 pm) as well as on site in our shop in Troisdorf-Spich.
Our system checks stock levels regularly and compares them automatically with the online shop. The indicated availability therefore corresponds in most cases to reality. Nevertheless, it can unfortunately occasionally come to short-term and unpredictable delays (weather, for example). In addition, as an online mail-order company, we depend on the delivery dates of the manufacturers and suppliers.
To revoke an order, please use our cancellation form. Please note the provisions on the right of withdrawal.
You can place your order online, by phone, via fax or by post. Explanations can be found on the ordering page.
Fill out our return form and we will contact you. Please note the conditions and provisions for returns.
Please write us a short mail with details of the customer number via the contact form.
Log in to your PayPal-Account. To request a refund for your return costs, go to the "activities" page, select the returned item and apply for the refund of the shipping costs.Fill in the form and submit the required shipping and proof of payment. PayPal then reviews your application.