FAQ - Frequently asked questions
On this page, you will find the answers to questions that customers ask us again and again. If your question is not listed, our service staff will gladly answer it. You can use our contact form or our service & order hotline 0 22 41 88 10 90 (Mon - Fri: 09.00 - 18.00). Our service staff is also happy to advise you on-site in our multimedia shop (opening hours: Monday - Friday: 09.00 - 18.00). Please also note our service center.
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Can I pick up my order myself?
You can place your orders as part of our opening hours (Monday to Friday 9:00 am - 7:00 pm, Saturday 10:00 am - 4:00 pm, closed on Sundays and public holidays) at any time in our multimedia store in the Troisdorf-Spich shop (Junkersring 18,53844 Troisdorf) pick up yourself:
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