FAQ - Frequently asked questions

On this page, you will find the answers to questions that customers ask us again and again. If your question is not listed, our service staff will gladly answer it. You can use our contact form or our service & order hotline 0 22 41 88 10 90 (Mon - Fri: 09.00 - 18.00). Our service staff is also happy to advise you on-site in our multimedia shop (opening hours: Monday - Friday: 09.00 - 18.00). Please also note our service center.

Legal notices

What are the warranty and guarantee conditions?
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How do I dispose of old batteries and equipment?

Old batteries must not be disposed of as household waste. Owners of old appliances have to provide them with a separate collection of unsorted municipal waste. The law on placing on the market, take back and the environmentally sound disposal of electrical and electronic equipment (ElektroG), we have to inform private households about the handling of electrical and electronic equipment. Detailed information on the terms can be found on this page.

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Answer not found?
Use our contact form to ask us your question to the contact form