FAQ - Frequently asked questions
On this page, you will find the answers to questions that customers ask us again and again. If your question is not listed, our service staff will gladly answer it. You can use our contact form or our service & order hotline 0 22 41 88 10 90 (Mon - Fri: 09.00 - 18.00). Our service staff is also happy to advise you on-site in our multimedia shop (opening hours: Monday - Friday: 09.00 - 18.00). Please also note our service center.
Sat & Co
You can use the PVR (Personal Video Recorder) feature of your receiver to record content and watch it later.
The multifeed mount allows you to simultaneously receive multiple satellites with one satellite dish. For this purpose, a further LNB is mounted in the vicinity of the focal point of the satellite dish for each additional satellite.
OTT stands for "over-the-top" and is a technology to receive video and audio content over the Internet on different devices. The service provider streams its web-based offer to an internet-capable terminal, such as the Internet. a smartphone, a tablet or a smart TV. The transmission can be linear, as in conventional television, or on-demand (VoD) happen. Internet providers are not involved in the control or distribution of content, as is the case with IPTV. They are solely responsible for the correct transmission of the data.
CI modules are plug-in cards that fit into the CI slot (common interface slot) of modern TV sets or receivers. In turn, so-called smart cards, which are needed for receiving and encrypting pay-TV offers, fit into these.
Enigma2 is an open-source Linux operating system that can be extended and rewritten almost indefinitely (for example, for Smart TV features, streaming, IPTV, recording, turntable control, multi-room systems, etc.). Enigma2 was originally introduced in 2008 by the manufacturer Dream Multimedia (Dreambox). Today, Enigma2 will be available on many other high-performance receivers and set-top boxes from manufacturers such as the Dreambox. VU+, GigaBlue, Xtrend etc. used.
A satfinder simplifies the orientation of your satellite dish. Satfinders are clamped between the antenna and your satellite receiver. Change now, e.g. the tilt angle of the satellite dish, the Satfinder gives you appropriate feedback. The scale on the satfinder shows you what you need to do to find the correct orientation.
A multiswitch is a component of a satellite reception system. Multi-switches allow you to jointly operate several satellite receivers on a satellite antenna. Their main task is the distribution of the signals supplied by the LNB to the individual satellite receivers.
F connectors are coaxial RF connectors mounted on coaxial cables. The connection is the world's most widely used satellite TV connector.
DiSEqC is the abbreviation for "Digital Satellite Equipment Control". DiSEqC is a satellite technology standard for data transmission between a satellite receiver with a connected multiswitch. Originally, the standard was developed to avoid switching errors between the LNB and the receiver. Most DiSEqC is used in complex satellite systems with several mounted LNBs.
The satellite (southern direction) must have absolutely clear view - obstructing obstacles such as the roof, other houses, trees and shrubs. As a rule of thumb: Obstacles may only be about half as high as they are removed. A tree 20 meters away may only be 10 meters high if you want to mount the satellite dish near the ground. But you can also place your satellite dish higher up (for example, on the roof or on the house wall).
The term FBC stands for "full band capture" and means that the entire frequency band of a plane can be received. A program can be viewed with an FBC-compatible receiver, while seven more can be recorded in parallel - with just one cable. In addition, FBC shortens switching times as the next program can already be pre-tuned and demodulated.
"HD" stands for "High Definition".
A parabolic antenna is an antenna that focuses electromagnetic radiation at the focal point of a parabolic mirror. Satellite dishes are commonly known by the term "satellite dish".
"UHD" (Ultra HD) is four times the resolution of Full HD. The pixels in width and height are each doubled. So a resolution of 3840 x 2160 pixels is achieved.
Dual Boot Receivers are receivers that have two operating systems. Well-known and popular examples are the Dinobot 4K+ and the Dinobot U5 Mini.
DVB-S stands for "Digital Video Broadcasting - Satellite" and refers to the broadcasting of DVB signals via broadcasting satellite.
DVB-S2X is the 2014 standardized and backward compatible extension of DVB-S2. DVB-S2X has higher bandwidth efficiency and includes additional features.
DVB-C and the enhanced successor DVB-C2 stand for "Digital Video Broadcasting - Cable" and describe the transmission of digital radio and television signals via cable connection.
An LNB (low noise block converter) is mounted in the focal point of a satellite dish. It consists of a metal tube (the "hornfeed") and a dipole with a low-noise amplifier. To the front, LNBS are covered only by a plastic plate, which is permeable to high frequencies. If an LNB receives a satellite signal, it amplifies this and converts it into the so-called "intermediate frequency". This converted signal is then forwarded via a coaxial cable to the receiver.
There are countless LNB variants on the market. The spectrum ranges from simple single LNBs for households with a television to complex multi-subscriber systems including distributors and amplifiers. These types of LNBs exist:
Single LNB
Single LNBs are the simplest version of TV reception via satellite. Single LNBs have exactly one output, to which the coaxial cable is connected with an F-connector. Basically only one receiver can be operated on the single LNB.
Twin LNB
Twin LNBs are particularly suitable for smaller satellite systems with two receivers. The receivers are each at the separate LNB connections. As a result, the complete satellite reception is ensured independently of each other on both connected receivers.
Quad LNB
At Quad LNBs you will find 4 outputs. This provides you with the full signal spectrum at each output and you can connect up to 4 receivers,
Quattro LNB
Quattro LNBs are the most flexible type of LNBs. With them you can use virtually any number of receivers. However, no receivers can be directly connected to the Quattro LNB. This requires a multi-switch, which is switched between LNB and receiver.
Unicable LNB
Unicable LNBs (or "single-cable LNBs") are a fairly modern type of LNBs. With them you can operate up to 4 receivers on a single cable.
Monoblock LNB
Monoblock LNBs are designed to receive the programs from two different satellites using a satellite dish. For this purpose, a monobloc LNB has two LNBs in one component.
Octo LNB
An Octo LNB is an LNB with built-in 8-way multiswitch. It is also often referred to as an 8-way LNB quad switch.
Fibre LNB
Fibre LNBs have an optical output. They are particularly suitable for systems with long signal paths.