FAQ - Frequently asked questions
On this page, you will find the answers to questions that customers ask us again and again. If your question is not listed, our service staff will gladly answer it. You can use our contact form or our service & order hotline 0 22 41 88 10 90 (Mon - Fri: 09.00 - 18.00). Our service staff is also happy to advise you on-site in our multimedia shop (opening hours: Monday - Friday: 09.00 - 18.00). Please also note our service center.
OTT stands for "over-the-top" and is a technology to receive video and audio content over the Internet on different devices. The service provider streams its web-based offer to an internet-capable terminal, such as the Internet. a smartphone, a tablet or a smart TV. The transmission can be linear, as in conventional television, or on-demand (VoD) happen. Internet providers are not involved in the control or distribution of content, as is the case with IPTV. They are solely responsible for the correct transmission of the data.