FAQ - Frequently asked questions
On this page, you will find the answers to questions that customers ask us again and again. If your question is not listed, our service staff will gladly answer it. You can use our contact form or our service & order hotline 0 22 41 88 10 90 (Mon - Fri: 09.00 - 18.00). Our service staff is also happy to advise you on-site in our multimedia shop (opening hours: Monday - Friday: 09.00 - 18.00). Please also note our service center.
The satellite (southern direction) must have absolutely clear view - obstructing obstacles such as the roof, other houses, trees and shrubs. As a rule of thumb: Obstacles may only be about half as high as they are removed. A tree 20 meters away may only be 10 meters high if you want to mount the satellite dish near the ground. But you can also place your satellite dish higher up (for example, on the roof or on the house wall).