FAQ - Frequently asked questions

On this page, you will find the answers to questions that customers ask us again and again. If your question is not listed, our service staff will gladly answer it. You can use our contact form or our service & order hotline 0 22 41 88 10 90 (Mon - Fri: 09.00 - 18.00). Our service staff is also happy to advise you on-site in our multimedia shop (opening hours: Monday - Friday: 09.00 - 18.00). Please also note our service center.

How can i get a refund for return cost when ordering via PayPal?

Log in to your PayPal-Account. To request a refund for your return costs, go to the "activities" page, select the returned item and apply for the refund of the shipping costs.Fill in the form and submit the required shipping and proof of payment. PayPal then reviews your application.

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