FAQ - Frequently asked questions
On this page, you will find the answers to questions that customers ask us again and again. If your question is not listed, our service staff will gladly answer it. You can use our contact form or our service & order hotline 0 22 41 88 10 90 (Mon - Fri: 09.00 - 18.00). Our service staff is also happy to advise you on-site in our multimedia shop (opening hours: Monday - Friday: 09.00 - 18.00). Please also note our service center.
Our system checks stock levels regularly and compares them automatically with the online shop. The indicated availability therefore corresponds in most cases to reality. Nevertheless, it can unfortunately occasionally come to short-term and unpredictable delays (weather, for example). In addition, as an online mail-order company, we depend on the delivery dates of the manufacturers and suppliers.