FAQ - Frequently asked questions
On this page, you will find the answers to questions that customers ask us again and again. If your question is not listed, our service staff will gladly answer it. You can use our contact form or our service & order hotline 0 22 41 88 10 90 (Mon - Fri: 09.00 - 18.00). Our service staff is also happy to advise you on-site in our multimedia shop (opening hours: Monday - Friday: 09.00 - 18.00). Please also note our service center.
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My order was delivered defective - What can I do?
Fill in this form if your goods have been delivered defective (for example after a damage in transit). After submitting the form, you will receive a response within a very short time with the appropriate RMA number and further instructions.
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