FAQ - Frequently asked questions
On this page, you will find the answers to questions that customers ask us again and again. If your question is not listed, our service staff will gladly answer it. You can use our contact form or our service & order hotline 0 22 41 88 10 90 (Mon - Fri: 09.00 - 18.00). Our service staff is also happy to advise you on-site in our multimedia shop (opening hours: Monday - Friday: 09.00 - 18.00). Please also note our service center.
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What is HEVC / H.265?
HEVC stands for "High Efficiency Video Coding". This is a codec, similar to MP3 for audio files, in which the original material was compressed. The advantage of HEVC compressed content is that it consumes significantly less storage space and is easier to stream over the network.
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