FAQ - Frequently asked questions
On this page, you will find the answers to questions that customers ask us again and again. If your question is not listed, our service staff will gladly answer it. You can use our contact form or our service & order hotline 0 22 41 88 10 90 (Mon - Fri: 09.00 - 18.00). Our service staff is also happy to advise you on-site in our multimedia shop (opening hours: Monday - Friday: 09.00 - 18.00). Please also note our service center.
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I have paid in advance and the money has already been debited from my account. Why has not SatKing received the money yet?
Transfers usually take 1 to 3 working days. The debiting of your account therefore does not automatically mean that the money has already been received by us. Please also note that the banks do not book at night and on weekends.
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