FAQ - Frequently asked questions
On this page, you will find the answers to questions that customers ask us again and again. If your question is not listed, our service staff will gladly answer it. You can use our contact form or our service & order hotline 0 22 41 88 10 90 (Mon - Fri: 09.00 - 18.00). Our service staff is also happy to advise you on-site in our multimedia shop (opening hours: Monday - Friday: 09.00 - 18.00). Please also note our service center.
First, you can try to search for the article using the search mask at the top of the shop:
If you do not find the article contrary to expectations, it may be that the article is no longer available. Our system automatically and regularly compares the stock inventory with the products in the online shop. Therefore, it may happen that articles disappear in the meantime from the online shop or new articles are added. Try it again in a few days.